Privacy Statement
Privacy Policy
Last updated: 28.01.25
At Crave, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our website or sign up for our loyalty programme.
1. Who We Are
Crave is operated by Signature Group and is a loyalty programme designed to reward our valued customers across participating venues in Scotland. For any questions regarding this policy, please contact us at:
- Email: [email protected]
- Address: 6 Albyn Place, Edinburgh, EH2 4NG
2. What Information We Collect
We may collect the following types of personal data:
- Identity Data: Name, title, and date of birth.
- Contact Data: Email address and phone number.
- Technical Data: IP address, browser type, and operating system.
- Usage Data: Information about how you use our website.
- Marketing Preferences: Your communication preferences.
We collect this data when you:
- Sign up for Crave.
- Interact with our website.
- Communicate with us via email or social media.
3. How We Use Your Information
We use your personal data to:
- Register you for the Crave loyalty programme.
- Deliver offers, promotions, and rewards based on your preferences.
- Improve our website and customer experience.
- Comply with legal obligations.
We will never sell your personal data to third parties.
4. How We Share Your Data
We may share your data with:
- Participating venues for the purpose of processing your rewards.
- Service providers who assist with our website and marketing (e.g., email platforms).
- Regulatory authorities, where required by law.
All third parties are required to keep your data secure and only process it as instructed by us.
5. Your Rights
Under UK data protection laws, you have the right to:
- Access the personal data we hold about you.
- Request corrections to your data.
- Request the deletion of your data.
- Withdraw consent for marketing communications.
To exercise any of these rights, please contact us at [Insert email address].
6. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes outlined in this policy.
7. Cookies
Our website uses cookies to improve your experience and track website usage. You can manage your cookie preferences through your browser settings.
8. Data Security
We implement appropriate security measures to protect your data from unauthorised access, alteration, or disclosure.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
- Email: [email protected]
- Address: 6 Albyn Place, Edinburgh, EH2 4NG